01752 69 50 50

Worcester Bosch Group

Contact us

Our experienced and helpful staff will always be happy to assist you. For a no obligation estimate, please call us today on 01752 69 50 50 or simply complete the form.

Please fill in the required fields (marked by *).

Please note that B & R Heating Limitedwill not divulge your contact details to any other 3rd party.

T 01752 69 50 50

B & R Heating Ltd

Unit 17
Wolseley Business Park
Wolseley Close
Plymouth
PL2 3BY

Business Hours

Mon-Thurs 8:30am - 4.30pm
Fri 8:30am - 3:30pm

E-mail:

enquiries@brheating.com

COMPLAINTS POLICY

We are committed to exceeding your expectations. We use feedback from complaints and customer queries to drive continuous improvements in our business processes and procedures. We realise, however, that sometimes things can go wrong. If they do, we have a complaints procedure which is outlined below. Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.

STEP 1 - Contacting Us
Get in touch with us and tell us what has gone wrong. The easiest way is to give us a call on 01752 69 50 50, or you can contact us by email at enquiries@brheating.com or by post to B & R Heating Ltd, Unit 17 Wolseley Business Park, Wolseley Close, Plymouth. PL2 3BY.

STEP 2 - What We'll Do
We will always try to resolve your complaint as soon as we receive it. You will however get an acknowledgement and be offered a course of action within 28 days for all complaints.

STEP 3 - Our Response
If you are happy with our response and you agree for us to carry out such remedial works, this action will take place within 8 weeks from the date that you agree.

STEP 4 - The Ombudsman (where relevant)
If, after receiving our final response, you are still not satisfied, you may be able to refer your complaint to the Financial Ombudsman Service. We'll tell you at step 3 if you can. If you can do so, you must refer your complaint through Which? Trusted Traders Ombudsman Services within 8 months of the date of your first complaint.

The contact details are: 0203 471 2555 or in writing to: Which? Trusted Traders, Ombudsman Services, PO Box 1249, Warrington, WA4 9QQ.